At Sweetas Treats, we want every bite of our premium chocolates to be as perfect as when they left our kitchen. If your experience doesn’t meet our high standards (or yours!), we’re here to make it right.

Our Return Promise

We stand behind our products with the same confidence we have in our Cadbury selections and Anthon Berg specialties. Most unopened items in their original packaging can be returned within 15 days of delivery.

🍬 Sweet Tip: For fastest service, please review this policy before initiating a return. Our customer care team responds faster than you can unwrap a Baci chocolate!

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product name(s) and quantity
    • Reason for return/exchange
    • Photos if the item arrived damaged (helpful but not required)
  2. Get Approval: We’ll respond within 2 business days with return instructions and an RMA number
  3. Ship It Back: Package items securely and include the RMA number. Ship to:
    Sweetas Treats Returns
    3619 County Line Road
    Plant City, US 33566
  4. Receive Credit/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]
Dear Sweetas Treats Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return/exchange:
– [Product Name], Quantity: [X], Reason: [Damaged/Incorrect Item/Quality Issue/Change of Mind] – [Add additional products if needed]
[If applicable, mention if you prefer exchange for: [Product Name] or store credit]
Attached are photos showing the issue [if applicable].

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange Shipping: We’ll cover standard shipping costs for exchanges of defective/wrong items

Non-Returnable Items

To ensure food safety, we cannot accept returns of:

  • Opened or partially consumed products
  • Bulk chocolates and bulk candy bar items (due to custom preparation)
  • Seasonal items like Father’s Day specialty chocolates after the holiday
  • Personalized bonbonniere gifts

Damaged or Incorrect Items

If your Almond Roca arrived crushed or you received dark chocolate instead of milk, contact us immediately! We’ll arrange a replacement or refund without requiring return of the original item.

International Returns

For customers outside the U.S., return shipping costs are the customer’s responsibility. Duties/taxes paid on original shipments are non-refundable.

🍫 Chocolate Lover’s Note: We recommend choosing DHL/FedEx for returns as they provide tracking. Untraceable packages that don’t reach us cannot be refunded.

Questions?

Our customer care team is sweeter than our Darrell Lea licorice! Email [email protected] and we’ll help melt away your concerns.