Welcome to our candy wonderland! Below you’ll find answers to all your sweet questions. Can’t find what you’re looking for? Email our candy helpers at [email protected]!
🌈 About Our Sweet Shop
Who is Sweetas Treats for?
We cater to all sweet lovers! Our target customers include:
– Party planners creating candy buffets
– International treat explorers seeking global chocolates
– Diet-conscious customers needing vegan/gluten-free options
– Nostalgic adults craving childhood favorites
– Budget-savvy parents looking for bulk discounts
– Party planners creating candy buffets
– International treat explorers seeking global chocolates
– Diet-conscious customers needing vegan/gluten-free options
– Nostalgic adults craving childhood favorites
– Budget-savvy parents looking for bulk discounts
What makes your candies special?
We specialize in:
– Hard-to-find international brands like Cadbury, Darrell Lea, and Anthon Berg
– Bulk candy options perfect for parties
– Dietary-friendly treats (vegan, gluten-free, sugar-free)
– Premium chocolates from our Chocolatier collection
– Seasonal favorites for holidays
– Hard-to-find international brands like Cadbury, Darrell Lea, and Anthon Berg
– Bulk candy options perfect for parties
– Dietary-friendly treats (vegan, gluten-free, sugar-free)
– Premium chocolates from our Chocolatier collection
– Seasonal favorites for holidays
📦 Shipping & Delivery
Where do you ship?
We deliver worldwide! (Except some Asian countries and remote areas – contact us to check availability for your location)
What are my shipping options?
Choose between:
🚀 Standard Speedy Delivery (10-15 days via DHL/FedEx) – $12.95
🎈 Free Colorful Delivery (15-25 days via EMS) – Free on orders $50+
Pro Tip: Combine orders with friends to reach the $50 free shipping threshold!
🚀 Standard Speedy Delivery (10-15 days via DHL/FedEx) – $12.95
🎈 Free Colorful Delivery (15-25 days via EMS) – Free on orders $50+
Pro Tip: Combine orders with friends to reach the $50 free shipping threshold!
How long does order processing take?
Our candy elves need 1-2 days to pack your treats with love before shipping begins!
💳 Payments & Orders
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Can I modify or cancel my order?
Contact us immediately at [email protected] if your order hasn’t been processed (within 24 hours). Once our elves start packing, changes may not be possible!
🔄 Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date for unsatisfied customers. Because life’s too short for mediocre candy! Contact us to initiate returns.
What if my candy arrives melted/damaged?
Oh no! We pack with ice packs in summer, but if your treats arrive compromised, email photos to [email protected] within 3 days of delivery for a replacement or refund.
🍫 Product Questions
Do you offer dietary-specific candies?
Yes! Browse our Dietary section for:
– Vegan treats
– Gluten-free options
– Sugar-free candies
– Other special dietary needs
– Vegan treats
– Gluten-free options
– Sugar-free candies
– Other special dietary needs
Are your bulk candies fresh?
Absolutely! We rotate our Bulk Candy Bar and Bulk Chocolates stock weekly to ensure freshness. All items have clear expiration dates.
Can I request a product you don’t carry?
We love suggestions! Email us your candy wishlist – if we can source it globally, we’ll try to add it to our collection!
🎉 Final Sweet Notes
Still have questions? Our candy concierges are standing by at [email protected] to satisfy your curiosity!